Court personnel in some jurisdictions appear to be processing TVS completions through their own systems only, and are not following the Department of Motor Vehicles's (DMV) prescribed procedures for TVCC database interaction. As a result, TSC's ability to verify and report student completions (via our Completion Tracker product) is limited.
Multiple courts are months behind in processing TVS completions due to systems failures on their ends; this could be a cause of the problems observed and the situation described may be temporary. We are currently working with the DMV to resolve the issues.
TSC will continue to monitor students' submission and court statuses, as we have always done, and will issue Proof of Submission to students who have requested this service. Students will get Completion Tracker notifications as soon as systems are fully restored and we are able to determine that completions have been viewed by the courts.
As a reminder: Students are not responsible for delays in court processing times. As long as a student has successfully completed a TVS course on or before their court-assigned due date, they will receive credit for a timely completion! Further, the courts have promised that, if they encounter a problem with a student's TVS course completion, they will contact that student individually.
TSC will update you with any developments as the situation continues to unfold.
No comments:
Post a Comment