Announcement: DMV OL Modernization

The California Department of Motor Vehicles (DMV) has reached out to Traffic Safety Consultants, Inc., (TSC) and asked us to share with our California affiliates information about an initiative to launch improved online services for occupational licensees and applicants. The DMV's main goals with this exciting, new project are to provide superior customer service, optimize internal processes, and update old technology.

The DMV will soon unveil the launch features of their new program. Beginning February 28, 2022,…

• customers applying for a new license will use the online portal to schedule their initial inspections. (Applicants are still expected to submit a paper application, and will be notified via email when it's time to schedule their inspection. This change will not impact customers who currently have an occupational license.)
• the public will be able to electronically file a complaint with the DMV.

The DMV plans to roll out additional features in the summer of 2022 that will allow occupational licensees and applicants to use the online portal to:

• apply for, renew, or modify an occupational license
• make online payments
• receive helpful notifications about the status of applications and renewals

The DMV is still developing the technology behind this system, and will publicize new information about the service features and estimated release dates as it becomes available. Keep an eye out on this blog, as TSC will be forwarding to you any information that we receive!

A provided list of Frequently Asked Questions (FAQs) is included immediately below. If you have further questions, you may email them to OL_DXPquestions@dmv.ca.gov.

 

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FAQs

What are the benefits of using the DMV's new online services?

The DMV's online portal will be the quickest way to apply for, renew, or modify an occupational license. Online services will be available 24/7 and will let you skip the need to print and mail paperwork, expediting the process so you get your license faster!

Using online services will also provide helpful email notifications and reminders about the status of your license or application and other important updates.

Will I need to create an online account?

Yes. When the online services launch, you will need to create an account to access them. The DMV will provide detailed instructions about this process closer to launch.

Will the online services work on a mobile device?

Yes. You will be able to use a mobile device or a computer to access the DMV's online services.

What if I get stuck and need help?

The DMV is developing step-by-step videos and help guides that will show you how to use the new system. These will be available when new services launch. DMV staff will also be able to assist if you need extra help.

Searching for Student Records

During annual traffic violator school (TVS) business office reviews conducted by the California Traffic Safety Institute (CTSI) monitoring agency, part of the audit procedure involves a demonstration that student records are maintained to the standards required by the California Department of Motor Vehicles (DMV). For TVS affiliates of Traffic Safety Consultants, Inc., (TSC) this involves using the Student Search functionality to review TVS students' profiles via TSC's CA Course Provider administrative website (login required).

All affiliates were issued login credentials for this service (usernames and passwords) during initial training. Upon signing in to your CA Course Provider account, you can access student information using the following steps:

1. Click on the "Search" function button, in the top menu bar, to bring up the student search page.
2. Locate the "Completion Date" fields and enter a beginning and ending date range for your search. Please note that the maximum date range for this function is five (5) months (e.g., 05/01/2021 to 09/30/2021).
3. Enter, in the appropriate field(s), the last name or driver license number of the student whose record you are attempting to locate. If you search without entering a specific student's information, the system will pull up the records of all students who completed the course during the specified date range.
4. Click the "SEARCH" button at the bottom of the page.

Remember: The CA Course Provider administrative Web service retains all electronic student records dating back to the time when you became an affiliate of TSC. You must ensure that you are entering the correct five-month period for any year you are searching, or you will not be able to locate the information of the student you are looking for!

If you have any questions, please get in touch with TSC Affiliate Program staff (see the Contact List on the sidebar of this blog or this recent post)—Chris Kalili or Erika Sharkey—for assistance.

TSC Affiliate Program Contact Information

Happy New Year to all of our affiliates from Traffic Safety Consultants, Inc. (TSC)!!!

This blog post is just a reminder that we're here to help! If you require assistance with any of the traffic safety education programs (traffic school, driver education, mature driver, practice permit tests) that you license from TSC, our Affiliate Program staff are here to guide through any difficulties. With any questions you might have, or for updates to your TSC-managed websites or technical assistance with your affiliate management software, please feel free to contact:

Mr. Chris Kalili
800 . 487 . 1699
chris@trafficeducation.net

Ms. Erika Sharkey
800 . 259 . 0898
erika@trafficeducation.net

All voicemail and email messages will be returned
within 24 hours during regular business hours.

We thank you for your business, and look forward to a successful 2022 with all of you!!!