The Incredible, Expanding Customer Pool and How to Navigate it!

Don't get lost on the Web.
Make use of it in your marketing!

The pool of customers you enjoy today may not be the pool of customers you enjoy tomorrow; however, through effective grassroots marketing you can more effectively navigate the waters. As you "reel in" more customers, you'll need to widen your "net," and tighten your grip, making sure existing customers don't slip away unnoticed and new customers don't "jump ship" once on-board.

Navigating the Web

Social media and email campaigns offer an immediate and measurable line of communication to customers. In just a few mouse-clicks, a single Tweet, Facebook post, or email blast could reach thousands, if not millions, of customers. Best of all, you don't need an expensive marketing director to help you achieve success. By simply developing an engaging, exciting, unique online presence through social networking sites, blogs, email, and Web content, you can maintain quality, frequent contact with your customers.

Social Media

Posting content to social media websites, such as Facebook, Twitter, Instagram, and Pinterest, is totally free. Facebook, for instance, allows you to post unlimited updates and "tag" content, such as photos and videos. Post a humorous digital image or provide useful updates on a new driving law, and you could see an immediate increase in traffic—along with a few extra thousand electronic thumbs-ups to boot!

All That Glitters Glows

Social media and email campaigns offer an easy (and inexpensive) way to let customers know about money-saving coupons, glossy specials, driving-related games, and exciting online competitions. But don't simply focus on providing incentives and rousing brand awareness. Find new and exciting ways to drive customer support and strengthen communication. Here are a few tips for doing so:

• Develop a pattern of consistency. Produce engaging, high quality content every time and your customers will be more likely to "opt-in" to future mailings, respond to calls for action (e.g., "Enroll in a refresher course today!"), and share the great experiences they've had with your traffic school.
• Your content should be fun, friendly, and filled with the useful information customers need to know about traffic safety.
• In cyberspace, a "friend" is only as cool as his or her last tweet, status update, or email blast—so keep consistent and be creative!
• Strengthen your relationship with your customers one update at a time. As important state driving laws change, send out helpful updates and follow-up materials, or post Web links to useful save-driving news. Drivers can stay informed and kept up-to-date on pertinent state driving laws, and you can remain the trusted, dependable "friend" that you are!
• Uphold the laws of merchant etiquette. Don't overload your customers with too much information. Simply being aware of, and controlling, the breadth of material you regularly send to customers could minimize the number of complaints you receive later on. Whatever information you do provide, though, should be accurate, concise, and up-to-date.